Are you passionate about delivering outstanding customer experiences and ready to be part of a fast-growing, innovative company? FHI Heat, a leader in cutting-edge hair tools and hair care products, is expanding, and we need a dynamic Customer Service Representative to join our team! This is a fantastic opportunity to work in a collaborative and energetic environment, providing top-notch service to our customers.
Why Join FHI Heat?
FHI Heat is at the forefront of the beauty industry, known for our commitment to quality and innovation. As we continue to expand, we’re looking for someone who thrives in a fast-paced setting and enjoys making a meaningful impact every day. This role requires on-site presence 5 days a week in our Simi Valley office, putting you right at the heart of our growing operations.
Key Responsibilities:
- Customer Engagement: Deliver exceptional service through phone, email, and chat, ensuring every interaction leaves a lasting positive impression.
- Problem Solving: Respond to inquiries, resolve issues promptly, and assist with product information, order statuses, and general questions.
- Order Management: Process orders, returns, and exchanges with precision and efficiency.
- Record Keeping: Maintain and update customer records to ensure seamless service.
- Team Collaboration: Work closely with other departments to enhance the overall customer experience.
- Feedback Analysis: Collect and analyze customer feedback, offering actionable suggestions for continuous improvement.
- Outbound Calls: Follow up on customer inquiries and resolve any outstanding issues, strengthening relationships and trust.
What You’ll Need:
- High school diploma or equivalent.
- 3-5 years of customer service experience.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to thrive in a fast-paced environment and juggle multiple tasks.
- Proficiency in Microsoft Office Suite; SAP and Shopify experience is a plus.
- Outbound calling experience is a bonus.
Compensation & Benefits:
- Hourly Rate: $20–$26, based on experience.
- Comprehensive Benefits: Health, medical, dental insurance, vacation, and more in-house perks.
Join Our Growing Team!
If you're ready to grow with us and make an impact in the beauty industry, we’d love to hear from you!
FHI Heat is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
